SHIPPING & RETURNS POLICY
Free shipping offer is only available for non-bulky goods, shipping within metropolitan areas (Australia), and applies to a single transaction over $100. Please note that bulky goods include any singular item over 20kg in either actual weight or cubic weight . For all bulky good purchases, we will provide a quote for freight cost from a courier to your email and will require your acceptance prior to processing these orders. Hollywood Interiors shall not be liable for any lost or damages of products occurred during or as a result of the shipping. We highly recommend that customers buy additional shipping/delivery insurance for all online orders. We are happy to provide you with an insurance quote if you wish to include it with your order.
We will endeavour to ship out online orders within a reasonable time frame. Please note that we cannot be held responsible for any freight delays after the goods have been collected by the designated courier. Any delays beyond our direct control, including delays caused by the courier company does not entitle the customer to cancel the order.
If your purchase has not arrived in a reasonable amount of time or within the time frame stipulated on your purchase (if applicable), please contact us by phone or email with your order number so we can make enquiries on the cause of the delay.
All purchases will be shipped out on business days only. Please note that our couriers do not pick up goods on Saturdays, Sundays or any Public Holidays.
We only accept orders within Australia, and will only deliver to Australian addresses. Please note that we do not deliver to PO Boxes as we will require signature upon delivery.
It is the customer’s responsibility to provide the correct address for delivery. We will ship out the goods to the address given to us by the customer. Refunds will not be given if any goods are sent to the wrong address as a result of the customer’s mistake. If delivery attempts are unsuccessful as a result of wrong delivery information or lack of delivery recipients, any additional fees related to making new delivery arrangements will be borne by the customer.
We do not give refunds if you simply change your mind or made a wrong selection. Exchanges and refunds can be given where goods are faulty. Customers returning faulty goods for exchange or refund must be able to present their original receipt, and if applicable, a proof of installation by a qualified electrician (invoice/safety certificate supplied by the electrician).
Please note that we do not accept returns for any products that has been installed or partially installed. Do not attempt to install any products which is faulty or damaged. Please inspect your product within 3 days of receiving your product, or within 3 days of pick up date. If you have received a damaged product, please take a photo of the damaged product and contact us immediately by phone or email to arrange a replacement product. If a part such as a glass cover or crystal rod is broken, we will ship out the replacement part to you. We will assume any claimed damages to damaged products showing evidence of installation to have occurred during installation.
We will not accept any returned products without their original packaging intact and goods returned are required to be in its original condition before we can process a refund.
We will not be responsible for any cartage expenses and/or freight costs for returns and replacements of products. It is the responsibility of the customer to make sure that the shipping method is adequate for return postage. Returned items that arrive damaged will not be refunded.
Hollywood Interiors, Shop 2, 27 Exhibition Drive, Malaga, 6090. WA. Australia.
Please send to the above return address. If goods are not returned to this address, we can not process your refund (subject to the above provisions and provisions on our Terms & Conditions page).